IT Support Technician

1st AIM Recruiting
  • cape town
  • Post Date: September 15, 2016
  • Applications 0
  • Views 9205
Job Overview

The IT Support Technician is responsible for troubleshootingand resolving all IT issues – whether hardware or software-related – andproviding feedback within the agreed upon times to the IT Helpdesk Operators,as well as both internal and external stakeholders alike.

Primary duties andresponsibilities (but not limited to)

  • Troubleshoot and resolve desktop support issues(Windows/Linux)

  • Provide support where needed, in terms ofqueries and resolving issues surrounding any projects and end users

  • Install and configure software, hardware as wellas PCs and laptops

  • Maintenance: Ensure systems are backed up andthat all clones are in working order

  • Document all tasks and duties

  • Remote management and support

  • Resolution and training on FAQ’s

  • Office and site visits

  • Internal and external Client Support

  • Manage Stakeholder relationships i.e. Suppliersand ISP’s

  • Provide first line support with Frequently AskedQuestions and FLI’s

Minimum Requirements

  • Matric / Grade 12 or equivalent qualificationessential

  • Minimum 1 year relevant experience in a similarrole

  • Technical qualification, A+, N+, MCSE

  • Diploma in IT with LINUX + / LPIC and CCNA

  • Excellent understanding of MS Office (Word,Excel, PowerPoint, etc.)

  • Valid driver’s license and own reliabletransport


Skills Required

  • Initiative

  • Understanding of TCP/IP

  • Excellent understanding of the OSI model

  • Strong Problem solving & Analytical skills

  • Ability to multitask

  • Technical understanding of IT infrastructures

  • Good knowledge of PC’s and fault finding

  • Integrity

  • Interpersonal skills

  • Teamwork

  • Communication skills (Verbal and Written)

Job Detail
  • Offerd SalaryMarket Related
  • Career LevelProfessional
  • Experience2 Years
  • GenderBoth
  • QualificationHigher Diploma
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