IT Support Technician

1st AIM Recruiting
  • Cape Town
  • Post Date: September 21, 2016
  • Applications 0
  • Views 397
Job Overview

The IT Support Technician  is responsible for troubleshooting and resolving all IT issues  –  whether hardware or software related  –  and providing feedback within the agreed upon times to the IT Helpdesk Operators, as well as both internal and external stakeholders alike.

Primary duties and responsibilities (but not limited to)

  • Troubleshoot and resolve desktop support issues (Windows/Linux)
  • Provide support where needed, in terms of queries and resolving issues surrounding any projects and end users
  • Install and configure software, hardware as well as PCs and laptops
  • Maintenance: Ensure systems are backed up and that all clones are in working order
  • Document all tasks and duties
  • Remote management and support
  • Resolution and training on FAQ’s
  • Office and site visits
  • Internal and external Client Support
  • Manage Stakeholder relationships i.e. Suppliers and ISP’s
  • Provide first line support with Frequently Asked Questions and FLI’s

Minimum Requirements

  • Matric / Grade 12 or equivalent qualification essential
  • Minimum 1 year relevant experience in a similar role
  • Technical qualification, A+, N+, MCSE
  • Diploma in IT with LINUX + / LPIC and CCNA
  • Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.)
  • Valid driver’s license and own reliable transport

Skills Required

  • Initiative
  • Understanding of TCP/IP
  • Excellent understanding of the OSI model
  • Strong Problem solving & Analytical skills
  • Ability to multitask
  • Technical understanding of IT infrastructures
  • Good knowledge of PC’s and fault finding
  • Integrity
  • Interpersonal skills
  • Teamwork
  • Communication skills (Verbal and Written)
Job Detail
  • Offerd SalaryMarket Related
  • Career LevelProfessional
  • Experience2 Years
  • GenderBoth
  • QualificationHigher Diploma
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